Enterprise resource planning. Customer relationship management. Supply chain. Financials. Human resources. eCommerce. Web. Messaging and collaboration. In today's enterprise, these vital applications cross multiple geographies and business units, impacting thousands of users around the clock. When upgrades, expansions, or consolidations are needed, it's often hard to avoid costly delays or application downtime.

Aarisha Application Management Services provides ongoing functional and application support of integrated enterprise application software packages such as SAP, Oracle, PeopleSoft as well as your custom developed application. Our approach to application management consists of three main phases, each with specific deliverables and performance measurements:

• Preparation and planning phase
• Assimilation and transition phase
• Steady state phase

Throughout each phase, there is a strong emphasis on performance measurement and change management. From the beginning of an engagement, we work with you to establish how performance will be measured. These mutually agreed-upon performance levels are then monitored throughout the entire project to ensure that project's objectives are achieved.

• Base services that support the application, operations and end users
• Program management support that redefines an outstanding partner relationship
• Optional services that use our experience to drive continuous improvement to your bottom line
• Increase application availability.
• Realize cost savings from operation efficiencies.
• Minimize cost, time, and risk for application upgrades, expansions, and consolidations.
• Free your IT staff to focus on core business and critical new projects
• Price, quality, productivity and service guarantees with mutually agreed upon performance levels