Help Desk Services
We will design a specific Service Level Agreement (SLA) to meet your particular support requirements. Support requests (calls, e-Mail, Fax, and live Internet chat) are reviewed and randomly monitored to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.
It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare. Aarisha provides a means to:
- Improve your customer service
- Lower your technical support costs
- Improve your business image
- Reduce your management headaches
Aarisha can supply your organization with the onshore resources needed to provide quality cost-effective support. We offer a complete line of traditional call center and newer Internet eServices.
- Toll-free telephone and VOIP
- Live Internet text chat
- 24 hours/day X 7 days/week X 365 days/year
- After-hours and Overflow
- Commercial computer hardware
- Commercial desktop software
- Vertical or Custom application support